Secretary, Department of Empowerment of Persons with Disabilities, Shri Lov Verma, formally launched the ‘Eyeway National Helpdesk’ for the blind and visually impaired at the Department Headquarters in Paryavaran Bhawan. Eyeway National Helpdesk is an initiative of Score Foundation with support from the Department and other organizations like Essel Foundation, Tech Mahindra Foundation and the Hans Foundation.Now visually impaired citizens of India will be able to call the Eyeway Helpdesk on a toll free number, 1800-30020469, and get queries addressed. Here in, trained counselors will share information, guide and connect the caller with relevant professional solutions.The toll-free “Help Desk/Help Centre” is being developed by the Department in association with NICSI through Business Process Outsourcing (BPO) for dissemination of Information relating to Persons with Disabilities (PwDs), tracking and handling grievances, facilitating the aspirations and needs for PwDs such as skilling/employment, etc. The Secretary expressed hope that in future this Helpdesk will also cater to the noble cause of ‘Eye Donation’ for the needy.
Eyeway is a single stop knowledge resource centre on life with blindness. It has been empowering virtually impaired people in the country by sharing information and advocating for change where required. In this National Helpdesk Toll free number, anyone across India can call in for information and get their queries addressed in their regional languages - be it regarding living life with blindness, counselling, advocacy, personal or legal matters, government schemes and programs, employment or education, about making an accessible environment etc.